BOOKING TERMS AND CONDITIONS

CANCELLATIONS, RESCHEDULING, AND REFUNDS

It’s important to book your session for a time and date that best suits your needs. Last minute cancellations and rescheduled bookings are unfair to other clients who may have wanted the session time you originally booked. They are also an inconvenience for my schedule so please respect my time and energy by honoring the appointments you make. 

If you need to change your appointment time, please use the link in your email confirmation to change your appointment. If there are technical difficulties, you can contact me directly via the Contact page or at alchemyandherbshealing@gmail.com and we can reschedule your appointment for a future date. If you are going to be late to our session, please note that I am unable to wait more than 15 minutes past the start time of your booked appointment. 

If you need to cancel a session, you must provide at least 48 hours notice to be eligible for a refund. Cancellation and rescheduling requests can also be made through the link provided in your email confirmation. Refunds will not be given for cancellations or rescheduling requests that do not meet these terms, or if you are a no-show during your scheduled session time. To be eligible for a refund, your request must be made at least 48 hours before your session time. All refunds will exclude any processing fees charged by our merchant services. Refunds are not guaranteed and will be reviewed with integrity on an individual basis.

EMAIL, PHONE, AND ZOOM COMMUNICATION

Please understand the importance of entering the correct contact information into the form at the time of booking. It is requested that you double-check the name, phone number, and email address that you use to sign up. It is your responsibility to type the correct contact information with these items to ensure we can connect for our session. I cannot be held responsible for session tardiness due to typos. If you haven’t used the Zoom link and your phone number isn't valid, I am not responsible. In these situations, your session time will be cut short if I am late because I am investigating a valid way to reach you. 

If your contact information changes between the time that you book your session and your actual session date and time, please remember to let me know. I must receive your updated information at least 24 hours prior to your session. You can send it directly to me through the Contact page or via email at alchemyandherbshealing@gmail.com.

DISCLAIMER

By purchasing a Transformational Healing session or package, you agree that your session is subject to your own interpretation. The information you receive does not constitute legal, psychological, medical, business, or financial advice. Choices and/or actions based on the content of your consultation are your responsibility. Do not take the advice given in any session in lieu of medical, legal, or professional advice. You also agree not to hold Jen Black or Alchemy + Herbs Healing liable for any information that is received during a session. Any action you take as a consequence of a session is solely your responsibility. 

PRIVACY POLICY

Your information is safe with me. I will not sell or give out any of your information.